Refund policy
Domestic & International Returns
As a Lyna London client, you're entitled to a 28 days return/exchange window once you receive your package.
Return shipments may take up more time, we're willing to wait for your package to arrive at our office.
Regardless, the return package must be sent within the 28 days return window.
The customer is responsible for returning their order and paying for shipping.
We recommend using a tracked service - we cannot be held liable for parcels lost in the post on the way back to us.
Shipping fees are non-returnable.
If you wish to proceed with the Return, click here.
If the return is accepted we'll send you the return address.
Pierced earrings and pendants are non-returnable for reasons of safety and hygiene. No exceptions will be made.
The items must be returned in their original condition. No scratches, wear marks, or broken pieces. The packaging may not be the original but please make sure the necklaces do not tangle or get damaged during transport.
If the items do not reach us in their original condition or are shipped 28 days after the delivery we will not process refunds or store credit.
We will not be held accountable for lost packages or any problems that may happen during the return transportation.
Please allow up to 20 business days for your return package to reach our address (depending on your location).
We’ll only issue a refund or exchange once the parcel is delivered to us.
Please Note: The shipping Fee is paid directly to the shipping provider - If an order is returned to us due to an incorrect address, attempted deliveries and failure to pick up from the collection point, or refusing/missing to pay customs tax, unfortunately, the shipping fee will not be refunded.
Refunds are processed within 7 - 14 working days after receiving the items back.
If you wish to proceed with the Return, click here.
Personalised / Engraved Jewellery
Any Engraved Jewellery Cannot be Returned or Exchanged
SALE ITEMS
Only regular-priced items may be refunded.
Sale items can be returned within 14 days in exchange for Credit Store only.
Also, items purchased during the deal 3For2, Black Friday, Cyber Monday, Boxing Day, and any other offers from 15% Off and Up, can only be exchanged or returned for Credit Store.
For any of these requests please send an e-mail to contact@lynalondon.com and we'll be able to help you.
If you wish to proceed with the Return, click here.
EXCHANGE
As a Lyna London client, you're entitled to a 28 days exchange window once you receive your package.
Regardless, the package for exchange must be sent within the 28 days return window.
The customer is responsible for paying for your own shipping costs for exchanging your items.
We recommend using a tracked service - we cannot be held liable for parcels lost in the post on the way back to us.
Before exchanging an item, please contact us at contact@lynalondon.com - make sure you add your order number and reason for exchange.
If the exchange is accepted we'll send you the return address. Please note you can exchange only once per order.
DEFECTIVE ITEMS
If you receive a proven defective piece we're able to exchange it. If a refund is demanded the item must be returned to our office, return shipping label will be provided by us.
If the items are broken after a 45 days period after you received your order, we will not be responsible for their replacement or repair. We're not able to prove the item was not poorly used.
We are not responsible for lost items, either within the exchange period or after.
Canceling or Refusing Orders
Please note our team works hard to get your order dispatched as quickly as possible, once confirmed- we're not be able to cancel your order.
Please note our team works hard to get your order dispatched as quickly as possible, once confirmed- we're not be able to cancel your order.
We'll be able to refund it once we receive the returned package, shipping costs will be deducted and may vary from country of destination.
If you're purchasing from outside the UK, the return package will be demanding additional customs fees, these will also be deducted from your purchase amount.
If you would like to return, exchange or report damage to your item we are happy to help!
Please contact us via email at: contact@lynalondon.com